Need help?

IMPORTANT! If you have problems with your email account (e.g. cannot log in, emails got lost, etc.) or if you have questions how to configure your Outlook or mobile phone to get email, this isn't the right place to ask. Roundcube is not a service but free software which somebody installed for you.

Please contact your internet service provider or IT responsible instead. If you don't know who this might be, please review your bills and find out who you're paying for internet services.

For issues concerning the software itself, there are several ways to get help on questions about Roundcube, its installation, configuration and ongoing development. Please choose from the following:

Documentation Wiki

To get additional information on how to set up Roundcube and to find out what all those config parameters are good for, our Wiki will help.

In case you think the documentation is incomplete or misleading, feel free to register at the Trac platform and start editing the wiki pages.

Community forum

Get help at our web-based message board. Different topics like Issues and Bugs, Feature Requests as well as general discussions about the project can be found here: roundcubeforum.net

Please also check our bug tracker for already reported and discussed bugs and feature requests.

Mailing lists

If you have general questions, comments, or suggestions please send them to our mailing lists. The following mailing lists are available for this project:

users@lists.roundcube.net

All topics related to the installation, use and administration of Roundcube Webmail.

announce@lists.roundcube.net

Read-only list with announcements like new versions, security bugs and more. Moderated by the project administrator.

dev@lists.roundcube.net

Discussion of the ongoing development and next steps. Please don't post bug reports here but use our bug tracker instead.

In order to post to the lists you need to subscribe first.

Archives

All messages can be found in the archive at lists.roundcube.net.
To search the archives for a specific topic, please use the Site Search.

IRC chat

There is a Roundcube chatroom registered at freenode: #roundcube on irc.freenode.net. Some of the developers and experienced users provide helpful support there. Feel free to join us, be it to ask a question or to just hang out.

Links to Roundcube Support Sites

Get Professional Support

Kolab Systems employs several Roundcube developers for their Kolab Groupware Solution that integrates Roundcube into their web client. They offer professional support and services for Roundcube, too.

If you need bugs fixed in Roundcube or want new features developed and maintained upstream, please contact them.

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